As published in: Training Magazine Communication Skills Vital Business Intelligence

When Leaders Get It Wrong

Nobody–least of all those in positions of power–like to admit they’ve goofed. So, you may be surprised to learn that more than 1,400 leaders, managers and executives opened up on the subject to Escondido, Calif.-based training and development consultancy The Ken Blanchard Companies. The findings of the study, released last month, reveal these leaders’ views on their most-needed skills and biggest mistakes.

An ability to crunch the numbers and meet the bottom line may have played a huge role in securing them that coveted corner office, but survey participants have a strong appreciation for the more subtle art of interpersonal relations–an area that also causes them some trouble. Forty-three percent, for instance, identified communications skills as the most critical skill set to possess, while 41 percent said that inappropriate use of communication or listening is the number one mistake leaders make.

Many agreed that a much too heavy-handed approach was sometimes used. Twenty-seven percent cited under- or over-supervising, giving directions or delegating as a problem when working with others. Fifteen percent said that empathy and emotional intelligence are critical to leadership success.

Interestingly, when asked to identify the five things that leaders most often fail to do when working with others, high percentages of respondents targeted the same handful of issues. Eighty-two percent, for example, cited failing to provide appropriate feedback, praise or redirection as a personal shortcoming; 81 percent weren’t satisfied with their ability to listen or involve others; 76 percent said they fail to use a leadership style that is appropriate to the person, task and situation, which then leads to over- or under-supervision; 76 percent cited failure to set clear goals and objectives as a problem; and 59 percent said people in their position too often fail to train and develop their people.

Aileen Pincus is a former reporter,U.S. Senate executive staffer, and public relations executive, who now provides crisis and media training, as well as presentation and speech training, as president of her own communications firm in Maryland.

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