Training Contract Awarded for FDIC

September 9, 2016
For immediate release
Contact: (301) 938-6990                    

Training Contract Awarded for FDIC

Pincus Group Awarded multi-year contract for FDIC Executives

(Washington DC)—The Pincus Group was awarded a 4-year contract with the Federal Deposit Insurance Corporation (FDIC) beginning in 2016. TPG will be offering ongoing training to FDIC executives in presentation and briefing skills,  and available to FDIC personnel nationwide.

The communication skills training will be conducted by The Pincus Group, a media training and crisis communications executive training firm in Silver Spring, Maryland and led by TPG President Aileen Pincus and TPG VP and Senior Trainer David Burnett.

“We’re thrilled to be working with FDIC’s outstanding personnel and are gearing up for this new, extended commitment with them,” Aileen Pincus said. “The agency has a track record of commitment to personnel development and we couldn’t be more pleased to be a part of that.”      

The multiple day trainings will be scheduled on an on-going basis at FDIC’s Arlington Headquarters beginning in the Fall of 2016.

The Pincus Group provides executive coaching for public and private sector clients around the world in media, speech, presentation and crisis communications. For more information contact info@thepincusgroup.com or visit our website at www.thepincusgroup.com

 

 

Presentations and Emotional Intelligence: Powering up your presentation

Any good presenter knows the importance of keeping the audience the focal point of the presentation. To be successful, a presenter has to understand not only his or her own subject, but what the audience already knows about it, what they are hoping to learn, and even possible misconceptions  that might stand in the way of their understanding or reaching common ground. It isn’t enough to just keep the audience in mind as you gather your materials and decide on content. To really move and motivate an audience with a presentation, you’ll need to be aware of how the audience is responding to you in the moment.

Emotional intelligence is sometimes defined as the capacity to be aware of, control, and express one’s self empathetically and appropriately; and to be able to use emotional information to guide behavior. How then is emotional intelligence used to strengthen presentation skills?

Next time you get ready to present, think about how you and your audience are responding to each other and how you can make use of that information to enhance your performance and your results. Some guides to consider:

BUILD IN TIME TO READ YOUR AUDIENCE: This sounds easier than it is. Many presenters think mostly (if not exclusively) about their own performance during a presentation. They understandably want that presentation to go smoothly and without mishap, so are focused on remembering details of what they planned to say, as well as how to get from point to point without missing anything. Master presenters, however, know the test of a great presenter isn’t whether the delivery proceeded without hesitation or that everything you thought you might include was delivered. The emotionally intelligent presenter is aware of the audience’s reaction. Make it a point in every presentation to gauge audience reaction as often as you can. You can do this either by literally stopping occasionally and asking for feedback (“Does this make sense”?  “Everyone agree?” ) or you can simply build in pauses that allow you to gauge reaction yourself.

YOUR AUDIENCE IS COMMUNICATING WITH YOU IF YOU LISTEN:  Audience feedback is often subtle, which is why for many presenters, it’s easy to overlook. Many audiences won’t interrupt your presentation or offer you the kind of verbal feedback that lets you know how you’re being received. The emotionally intelligent presenter checks for non-verbal signs. Are they maintaining eye contact? Are expressions neutral? Interested? Is body language open? Or are they shifting constantly in their seats, avoiding eye contact and giving you other signs of disinterest or disagreement?

TALK BACK: The point of being aware of audience reaction is to react to it. If you sense you might be losing your audience, don’t ignore the signs. Stop and react. If you sense boredom or disinterest, don’t stick to your script. You might quicken your pace or even skip ahead to a different section of your presentation. (“Why don’t we move ahead to some action items.”)  If you sense disagreement, you might react in turn by testing the resistance. “I can see there’s some skepticism. Anyone want to offer some reaction?” That will give you a clue as to whether the resistance or reaction is shared by others or an isolated problem you identified and can quickly address.

TAKE IT IN STRIDE: The purpose of getting audience feedback is to increase your chances of successful communication. Don’t take any negative feedback you get personally, even if you disagree with it or think it unfair. You might even end the presentation portion early in order to devote more time to the q and a section of the presentation, to make sure you’re addressing your audience’s concerns. (I can guarantee that no one will complain about not enough slides, handouts, or data once you’ve gotten through the basics of the presentation.) Keep your additional materials on hand in case someone asks a specific question the additional data can help you explain, but let the audience guide you in when and how much to use.

Emotional Intelligence is now identified as a crucial leadership skill. Remember that displaying it, proving your ability to connect with others right in front of them, will do far more in proving your leadership ability than all the slides, charts and graphs you could possibly display.

Powerful Presentations Depend on Feedback

How do you know your Presentations are Powerful? Get REAL feedback

Presentations are powerful things. When they’re done well, they can persuade an audience, enhance the presenter’s credibility and motivate action. So how do you know when you’re hitting the mark with your audiences?

For most presenters, the answer is to simply ask a colleague or audience member afterwards. The problem is, a simple “How’d I do?” isn’t likely to be answered with an illuminating response. Many people are uncomfortable at giving anything but the most positive or at least neutral feedback (“I thought it was fine.”) Of course, getting helpful and precise feedback is one of the reasons executives hire presentation coaches. You can get good feedback though after your performances if you learn to ask the right questions.

Next time you present:

MAKE FEEDBACK EASY: You can construct a simple feedback survey on index cards to hand out after your presentation if it’s an outside audience. This removes the uncomfortable hurdle for some people of having to tell you in person, should they have anything but positive reactions. Always include at least one open-ended question about what could have been improved. For internal audiences, you might select a few people to ask the same questions via email.

ASK SPECIFIC QUESTIONS: If you know someone who’ll be attending your presentation, ask them ahead of time if they’ll listen for specific things you’re working on. For instance, if you’re working on reducing the “uhms and ahs” or other verbal fillers when you present, tell a colleague to listen for those as you present. If you make it clear that you’re welcoming that feedback precisely, you’re more likely to get accurate feedback on how you did.

PICK YOUR PRIORITIES: Don’t ask for more feedback than you can handle at one time. Select one or two priorities at a time, such as slowing your hurried pace, or making more eye contact with the audience. You’re much more likely to make real improvements by narrowing your focus.

TAKE IT IN STRIDE: The purpose of feedback is to better your performance as a presenter. Consider the feedback you get but don’t use it as a substitute for your own best judgement. If you have good reason for doing what you do, and it’s working for you, take that into consideration as well. Remember, presenting isn’t “acting”, so if any suggested changes make you uncomfortable, stay true to yourself.

Every time you present, you want your audience to see you at your best. Put the effort into improving this key executive communication skill so others can truly appreciate what you have to offer.

The New Executive Communication Skill: Top Tips for Nailing Your Remote Presentations

Surveys show the vast majority of business presentations are now done remotely. If your company is among the 83% of businesses who deliver remote presentations, are you keeping up with the presentation skills necessary to deliver them effectively?

The remote presentation has some unique challenges, whether it is a webinar that includes video of the presenter or one that relies on slides. The presenter may not have the full attention of the audience, who may be distracted or engaged in other tasks while watching. It’s also harder for the presenter to know whether he or she is connecting with the audience, without being able to see reactions.

Still, the new technologies in remote presentations have made them increasingly popular. Webinars do allow for ideas to be shared between distances, and between greater numbers of people. They can be a useful tool when presenters take full advantage of the medium and avoid the pitfalls. Here are some tips to help you make the most of your opportunity:

BE PRESENT—EVEN WHEN YOU’RE NOT: Your audience has their distractions, but as the presenter, you need to take care you do not give them any additional ones. Silence everything around you that might distract you or your audience; phones, cell phones and emails. Make sure you’re fully engaged in your presentation. Your audience will hear that engagement in your voice and pacing, even if they can’t see you.

PREPARE AS YOU WOULD IF THEY WERE IN FRONT OF YOU: Remote presentations are more difficult, precisely because you’re not in front of the audience commanding their attention. Don’t make the mistake of thinking that means they’re expecting less of you. Take your preparations for your presentation seriously. That means not only building the right content for the specific audience, but rehearsing out loud and in real time so you’re purposeful about your presentation.

KEEP IT MOVING: Slides that stay up too long or presenters who don’t vary their delivery, pitch, and content, quickly bore an audience. You don’t want to rush through the information in your presentation, but neither do you want to move so slowly, you invite people’s attention to wander. Keep your pace conversational and comfortable, but make sure the visuals you use do their part in creating interest. Make sure what you’re saying matches what we’re seeing when we’re seeing it. Rehearse until you can get this timing down.

DON’T READ YOUR MATERIALS VERBATIM: Your virtual audience no more wants to be read to than any audience does. Virtual presentations are not an excuse to load your audience down with detail and long explanations. Treat this format as you would any presentation: Limit the number of key ideas you’re presenting, and then talk your audience through the presentation as you guide them toward some action.

BE PREPARED FOR TECHNOLOGY FAILURES: Always have a full printed copy of your presentation with you in case the audience can’t see your slides or there are other mishaps. Make sure you’ve you’re your materials ahead of time so your audience can follow along in another way if they have to. Know your key messages well, so that at any point you can return to them if need be. Have a backup plan (i.e. second head-set) at the ready; just in case it’s needed. It always helps to have a facilitator so that someone else can worry about recovering in the case of a technology failure, while you concentrate on the presentation itself.

YOUR VOICE IS VITAL: If your audience can’t see you, your main tool is your voice. Yes, you’ll want to build a presentation that has great visuals to keep your audience tuned in, but it’s your voice that serves as the real guide as to whether your audience will pay attention. You’ll need to vary your voice and use it appropriately. That means letting your audience hear your enthusiasm, your passion and your belief in what you’re saying. Think about how to ADD voices of others in your presentation to keep interest up. You can use a co-presenter or you can build in video to change things up for your audience.

ON CAMERA? OWN IT!: If your audience can see you, make sure you give them something to look at. Don’t look away from the computer or camera lens while delivering. You want to give your audience as much “eye contact” as possible and that means directly looking in their direction. Try and visualize speaking to real people (because you are), even though you can’t see them. Remember they are watching you, so don’t fidget, slouch or look distracted.

GIVE THEM SOMETHING TO LOOK AT: Give your audience a real “show”. Think about your content like a story with a beginning, middle and end. If they can see you, think about the use of ‘props’ you can display as you speak. If they can’t see you and you’re dependent on slides, than think about how you can grab and keep their attention. (Hint: it’s not going to be with more text). What visuals can you add to maintain interest? Are they unique enough, compelling enough, to keep your audience tuned in?

BE WORTH IT: Make sure you give your audience something they couldn’t have otherwise gotten from you. That means your materials are not your “presentation”, you are. Figure out what you can give your audience that makes their attention worthwhile.

Virtual presentations can and do serve a purpose. If done correctly, the virtual presentation can serve as yet another important communication tool in the toolkit of today’s executives.

Presenting with Confidence: What Strong Executive Presence Sounds Like

When we say someone “sounds believable” or “sounds like they know what they’re talking about,” what do we mean? What are we really saying about what we’re hearing and how it’s convinced us?

There are things successful executives do to display the kind of strong “executive presence” that’s helped them get ahead. Beyond the words they choose and even the ideas expressed, successful executives have another tool to demonstrate executive presence: their voice.

Borrow their tips to “power up” your presentations:

YOU’RE ON STAGE – SOUND LIKE IT: There is such a thing as “quiet confidence” but a public presentation is a better venue for displaying enthusiasm and certainty. Your voice is one of your main tools for commanding a room. Make sure you use its full range of power. Nothing can sink a presentation’s effectiveness more quickly than delivering a presentation in a monotonous or soft voice. Think about “presenting” in its full, theatrical sense. Let your voice really show your commitment to what you’re saying.

PROJECTING ISN’T SHOUTING: Project your voice to the back of the room and the people farthest away. That doesn’t mean shouting at them. Breathe from your diaphragm (like a baby: if your hand moves while resting on your diaphragm, you’re doing it right). Your goal is to use your voice naturally, but at a powerful level. Make sure no one is straining to hear you above the noise of those attending or conversely, wondering why you’re so shouting at them.

LET YOUR PRESENTATION BREATHE: Don’t pack so much into your presentation that you rush through in order to fit everything in. You want to make sure there are brief pauses built in, particularly when you’re delivering key points or changing to a new section. That will give you time for change-ups and help the audience as well. Remember we hear much faster than we process information. Especially with ideas we haven’t heard before, it’s important we have time for processing these ideas. Pauses (along with a bit of rephrasing and repetition) help your audience focus on your most important points and remember them.

SOUND LIKE YOU MEAN IT: Short, declarative sentences delivered with a voice that drops at the end, have power. If you leave your voice up or leave it in a neutral tone, it will have less power and thus less authority. Try not to string a series of phrases together in a sort of stream of consciousness delivery, connected with “and” or “so.” Instead, consider what you want to say and rehearse saying it out loud in shorter “bites.” The idea isn’t to memorize your notes or script in rehearsal, but to familiarize yourself with its broader themes and rhythms so that you know exactly what you want to emphasize. Listen to yourself as you deliver your material. If you’re stopping for breath mid-sentence, that’s a clue to shorten up your points. Successful presentations don’t happen by accident. Work for them, and sound as confident as you are in your ideas.